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Refund policy

Last Updated: October 19, 2026

At Western Ridge Outfitters, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

We accept returns on most items within 30 days from the date of shipping. To be eligible for a return:

  • The item must be unworn, unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags attached.

  • Proof of purchase (order number or purchase receipt) is required.

2. Non-Returnable Items

Certain types of items cannot be returned for health, safety, or hygienic reasons. These include:

  • Final sale or clearance items

  • Gift cards

  • Personalized or custom-made merchandise

  • Undergarments or intimate apparel

3. How to Initiate a Return

  1. Contact Us: Send an email to panel1964@yahoo.com with your order number, the item(s) you wish to return, and the reason for the return.

  2. Receive Return Approval: Our customer support team will review your request and send you instructions on how and where to ship your package.

  3. Ship Your Item: Pack the item securely and mail it to the address provided in our return confirmation email.

Note: Please do not send your purchase back to us without first contacting us at panel1964@yahoo.com. Unsolicited returns will not be processed.

4. Return Shipping Costs

  • Standard Returns: Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect. Shipping costs are non-refundable.

  • Damaged or Incorrect Items: If your order arrives damaged or you received the wrong item, please contact us immediately at panel1964@yahoo.com with photos of the product and packaging so we can resolve the issue promptly.

5. Refunds & Processing Time

  • Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed back to your original method of payment within 5–10 business days.

  • Depending on your bank or credit card company, it may take additional time for the refunded amount to officially post to your account.

6. Exchanges

We only replace items if they are defective, damaged, or if you need a different size. If you need to exchange an item, please send an email to panel1964@yahoo.com.

7. Contact Information

If you have any questions about our Return and Refund Policy, please reach out to us:

  • Store Name: Western Ridge Outfitters

  • Email: panel1964@yahoo.com